PANEL: Omnichannel payments – Connecting payments across channels to increase consumer interaction

PANEL: Omnichannel payments – Connecting payments across channels to increase consumer interaction

02 May 2019, 14:50 - 15:30

Payments Stage
Language:
English

The shopping journey is increasingly being defined by how customers want to buy – one unified experience across sales channels. The payment process sits at the heart of this, as a critical touchpoint for delivering exceptional experience, and a key opportunity for retailers to enrich their consumer understanding. This panel will discuss how retailers can turn business complexities into opportunities, and help establish best practices for implementing omnichannel payments.

  • Overcoming major challenges of delivering a consolidated, consistent and seamless payment experience across channels
  • Aligning and integrating front and back end systems – payments software, processing, and POS devices
  • Implementing ‘Click and Collect’ as part of an omnichannel programme
  • Impact of omnichannel payments on experience, engagement, loyalty and sales
  • Utilising customer payments data to better understand, predict and improve the purchasing experience
  • Ensuring PCI compliance for omnichannel payments

Contributors

  • Jayson Canady

    Panellist

    Director, Global Payments Strategy

    Hyatt Hotels Corporation

    Jayson is the Director, Global Payments Strategy at Hyatt where he is responsible for the development and management of payment acceptance...

  • George Vaughan

    Panellist

    Head Of Technology

    Ascot Racecourse

  • Kieran Hines

    Panellist

    Head of Industries

    Ovum

    Kieran Hines is Head of Industries at Ovum, leading the team of analysts that provides published research and consulting services to clients active...

  • Mark Beresford

    Moderator

    Director - Head of Retailer Payments Practice

    Edgar, Dunn & Company

    Mark Beresford has over 20 years of consulting experience in the financial services and payments industry.  At Edgar, Dunn & Company (EDC), based in...

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