PANEL: Omnichannel payments – Connecting payments across channels to increase consumer interaction

PANEL: Omnichannel payments – Connecting payments across channels to increase consumer interaction

02 May 2019, 14:50 - 15:30

Payments Stage

The shopping journey is increasingly being defined by how customers want to buy – one unified experience across sales channels. The payment process sits at the heart of this, as a critical touchpoint for delivering exceptional experience, and a key opportunity for retailers to enrich their consumer understanding. This panel will discuss how retailers can turn business complexities into opportunities, and help establish best practices for implementing omnichannel payments.

  • Overcoming major challenges of delivering a consolidated, consistent and seamless payment experience across channels
  • Aligning and integrating front and back end systems – payments software, processing, and POS devices
  • Implementing ‘Click and Collect’ as part of an omnichannel programme
  • Impact of omnichannel payments on experience, engagement, loyalty and sales
  • Utilising customer payments data to better understand, predict and improve the purchasing experience
  • Ensuring PCI compliance for omnichannel payments


  • Jayson Canady


    Director, Global Payments Strategy

    Hyatt Hotels Corporation

    Jayson is the Director, Global Payments Strategy at Hyatt where he is responsible for the development and management of payment acceptance...

  • George Vaughan


    Head Of Technology

    Ascot Racecourse

  • Kieran Hines


    Head of Industries


    Kieran Hines is Head of Industries at Ovum, leading the team of analysts that provides published research and consulting services to clients active...

  • Mark Beresford


    Director - Head of Retailer Payments Practice

    Edgar, Dunn & Company

    Mark Beresford has over 20 years of consulting experience in the financial services and payments industry.  At Edgar, Dunn & Company (EDC), based in...

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