KEYNOTE INTERVIEW: Food for thought – The secret to longevity on the high street

KEYNOTE INTERVIEW: Food for thought – The secret to longevity on the high street

02 May 2019, 10:10 - 11:00

Headline Stage

Having worked his way up his family’s restaurant empire, and now a renowned two-star Michelin chef at Le Gavroche, Michel Roux Jr. has seen the changing face of the restaurant business in the UK. In this live on-stage interview, Michel will share his insights into success and longevity in the restaurant industry, evolving to meet new customer expectations, and his predictions for the future of the high street.

  • Examining the rate of shop openings and closings in the UK – market factors and customer expectations driving industry change
  • What makes some restaurants and shops succeed, and what contributes to their downfall?
  • Strategies for attracting and retaining customers
  • The importance of customer service in restaurants, and the growing significance for retailers
  • Can restaurants and eating out be the key to reviving the high street?
  • Preparing for and overcoming global challenges facing restaurant, hospitality and retail industries


  • Michel Roux Jr


    Two-star Michelin chef, Le Gavroche

    Author and TV presenter

    Michel Roux Jr was born in 1960 in Pembury, Kent, where his father Albert Roux worked as a private chef for the Cazalet family. His earliest food...

  • Caroline Baldwin



    Essential Retail

    Caroline Baldwin is the editor of Essential Retail and thanks to her skills as an expert shopper combined with her eight years writing about...

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