Essential Retail Breakfast Briefing: How will technology shape the future of customer experience?

Essential Retail Breakfast Briefing: How will technology shape the future of customer experience?

01 May 2019, 07:15 - 09:30

Special Events
English (United Kingdom)

Hilton London Olympia


Essential Retail is delighted to invite you to join our RetailEXPO breakfast briefing on Wednesday May 1st 2019 at Hilton London Olympia.


Customer experience may be the latest retail buzzword, but it certainly isn’t going anywhere. Retailers are having to work even harder to attract fickle customers back to their brands. Shoppers want choice – choice of products and choice of how to shop on their terms.


With the RetailEXPO kicking off at Olympia, many retailers will be dazzled by the array of technology solutions available – but what solutions are going to make a real difference to improving customer experience, an in turn, the bottom line?


Essential Retail’s editor, Caroline Baldwin will host an esteemed panel of retail experts to discuss the various technologies which are going to transform customer experience in the coming years. Come and enjoy breakfast on the first morning of RetailEXPO and take away some insight which will help you while at the show.


At this breakfast briefing we will discuss:

  • What will the future shopper want from retail?
  • The changing role of the store – how will the store have to transform to adapt to the ever digitally-savvy consumer?
  • The future of payments – how will customers want to pay in the future?
  • eCommerce 2.0 – what innovations are coming out of online retail?
  • And, most importantly, how will these technologies all seamlessly fit together to create the best retail experience for shoppers?



07:15 - 08:00Registration & Breakfast

08:15 - 09:00Panel Discussion

09:00 - 09:30Q&A Session


*Please note this is a retailer only event, a member of the Essential Retail team will be in touch to confirm your place.


Register here:


Caroline Baldwin, Editor, Essential Retail

Dave Abbott, Head of IT service delivery, Dune

Jim Buckle, Chief Operating Officer, Feelunique

Peter Donlon, CTO, Moonpig

Steve Mader, Director, Global eCommerce Strategy, Consulting Division, Kantar Retail

Jon Shaw, Head of Consumer Sales, Vodafone

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