KEYNOTE: View from the Top – Creating a new vision for a new era of retail

KEYNOTE: View from the Top – Creating a new vision for a new era of retail

29 Apr 2020, 10:10 - 11:00

Headline Stage

The retail industry is undergoing significant change and retailers know they must adapt to survive. But with rapid change continuing, understanding how to evolve and where to focus can be complex. As we enter this new decade and exciting new era of retail, Mark Price will draw on his years of experience to share his predictions for the future of the industry, and provide recommendations on what actions retailers should be taking now to ensure long time survival and success. Learn about new customer expectations, technology developments and innovative approaches to retailing, and discover the opportunities that lie ahead.

  • How are consumer expectations and behaviours changing? How knowing your customer better drives business strategy
  • Capitalising on the technology revolution and driving leading edge digital innovation
  • The growing focus and importance of sustainability in retail
  • Equipping your retail workforce with the skills and culture for success
  • Preparing for and overcoming challenges facing retail in the UK and Europe


  • Mark Price


    Former Managing Director / Deputy Chairman

    Waitrose / John Lewis Partnership

    Mark Price was the Managing Director of Waitrose and Deputy Chairman of the John Lewis Partnership. After over 30 years with John Lewis he went on to...