PANEL: Inside out – Structuring your business for long-term survival

PANEL: Inside out – Structuring your business for long-term survival

29 Apr 2020, 12:00 - 12:50

Headline Stage

Changes in consumer behaviours, technological advancements, increasing cost-pressures and economic uncertainty are combining to create a perfect storm for the retail industry. As their customers and the market in which they operate evolves, so too must retailers. From what they sell, to how they sell, internal structures, teams, revenue models, systems and processes, and more, retailers must move with the times or get left behind. This panel will examine the factors affecting industry evolution and how retailers are restructuring their businesses to create opportunities and ensure future growth.

  • How has the retail landscape evolved and what is driving the change?
  • Rethinking performance metrics and P&L in an omnichannel environment
  • Breaking down internal silos and structuring teams to promote collaboration and innovation
  • Dealing with legacy when trying to be agile
  • Ensuring ideas filter from top down and bottom up – leadership
  • What can established retail players learn from start-ups and emerging brands?
  • Balancing capital investment and profitability in an increasingly budget scrutinised world
  • Future-proofing your business for further industry change


  • Robin Phillips




    Board level retailer with deep digital experience and a successful track record of driving Omnichannel transformation for brands like Waitrose and...

  • Stephen Mader



    Infinite Commerce

    Stephen Mader currently leads POTOO's Strategy & Insights function -- helping global brands accelerate their performance through digital...