PEOPLE MASTERCLASS - CASE STUDY: Moving into the Store of the Future

PEOPLE MASTERCLASS - CASE STUDY: Moving into the Store of the Future

30 Apr 2020, 11:10 - 11:35

Masterclasses
Language:
English

As Browns celebrates its 50th year in 2020, the iconic retailer renowned for embracing the new in Fashion will open the doors to a revolutionary retail experience augmented by Farfetch technology. Thomas and his team have worked to ready a flagship team to move home from their iconic location on South Molton Street to the new Brook Street store, less than a minute’s walk away but lightyears ahead in achieving their brand vision of being the Coolest Multichannel Boutique in the World. Thomas will talk through how his team approached the following challenges:

  • Engaging the team with the new store and ways of working
  • Managing the impact of the change on the team
  • Elevating the service proposition for customers
  • Building a ‘Culture of Learning’ to sustain engagement and performance

Contributors

  • Thomas Merrigan

    Speaker

    Learning & Development Manager

    Browns Fashion

    Thomas Merrigan has been the Learning and Development Manager for Browns Fashion since February 2018.  His key responsibilities at Browns include:...