Developing an omnichannel payments strategy for the future

Developing an omnichannel payments strategy for the future

29 Apr 2020, 14:05 - 14:35

Payments Stage
Language:
English

Customers are increasingly expecting one unified experience as they shop across multiple sales channels, and the payment process is a critical component of this. This session will examine best practices for implementing omnichannel payments, and discuss how businesses can improve experience, enhance efficiency and streamline costs for the payments process.

  • New expectations, processes and technologies driving omnichannel payments
  • Impact of omnichannel payments on experience, engagement, loyalty, customer analytics and sales
  • Overcoming major challenges of delivering a consolidated, consistent and seamless payment experience across channels
  • Aligning and integrating processes and systems
  • Ensuring SCA and PCI compliance for omnichannel payments
  • Reducing costs through supplier and systems consolidation